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Home > Solutions for Individuals > Policies and Procedures
ADMISSION REQUIREMENTS
An applicant requesting admission may be asked to take entry-level classes before entering into a program.
Students are required to have a high school diploma and be capable of demonstrating the ability to benefit from the programs offered at New Horizons. While there are entry interviews to ensure a student is qualified to complete the programs he/she is entering, there is no required testing for entry-level classes that would keep the applicant from entering the program. If an applicant does not have the basic knowledge generally gained from entry-level classes, which may be prerequisites for a program, the applicant may be required to take the entry-level classes before entering. Students must show that they have the basic knowledge necessary for the program during an interview prior to enrollment. Previous work, certifications, or training experience may allow a student to be exempt from some prerequisites. An Educational Consultant will assist the student in determining whether he/she qualifies for such exemption.
A student wishing to apply for enrollment may audit one session of an applications or technical class prior to entering the program at no cost to determine if the program is something he/she wants to pursue. Once a student has decided to make the commitment, they must furnish their Educational Consultant with a copy of their high school transcript, college transcript, or GED certificate.
Each student is assigned an Educational Consultant that interviews the student prior to any program. The Educational Consultant will continue to monitor the students' progress. The Student Liaison is available for all students for program assistance while they are in attendance. Each Educational Consultant is trained, tested, and certified in the technical nature of the program to council students in specific areas that the school offers.
APPEAL
Students may appeal decisions made by their educational consultant in regards to academic or disciplinary action to the school director. Such appeal must be made in the form of a letter and be delivered certified US mail. The decision of the school director is final.
ATTENDANCE/CLASS CUTS/NO SHOWS
Technical programs that the student is seeking certification require 80% attendance. After missing one day/night in any class the student is contacted by the Education Consultant. If a student is not making the 80% attendance required by the program, then the Education Consultant and an Administrative Officer will meet with the student. The student will be required to make up the days missed to qualify for the test-pass guarantee. Students can retake a class as many times as needed for up to a 1-year period from the original class date. There is a one-year time period on completion of any program without further charge.
CANCELLATION
New Horizons must be notified 15 or more business days in advance of your scheduled class date should you need to withdraw, cancel, or reschedule your reserved seat in the class. This will secure rescheduling or a refund of your tuition. Withdrawals, cancellations, or rescheduling notifications, (late cancellations), received in writing less than 15 days prior to a scheduled class will not receive a refund or cancellation of unpaid invoice. Late cancellation notifications will be given the opportunity to re-take the course which they cancelled for a period of six (6) months from the original date of class. If a client/student fails to attend any scheduled class in which they are enrolled and has not notified New Horizons the client/student shall be considered a "no show". Any "no show" will not receive a refund or cancellation of unpaid invoice and will not have the opportunity to re-take the course for which they failed to properly notify New Horizons of their cancellation.
CLASS STARTING & ENDING DATES
A student may enter the school at any time. The school recommends that the student take the classes in the order listed under the program curriculum. The date of completion is determined by the date that the student completes all of the required classes for each program. All classes are awarded a certificate upon completion. To obtain a program certification, all classes in the specific program must be completed. Students may wish to complete a program faster or slower. A student may get meet with their assigned Educational Consultant and alter the speed of the program if the schedule permits.
Students must attend a minimum of 80% of class time (five-day class, must attend four days). Students may repeat any class as many times as they wish up to six months from first day of each class.
COMPLAINTS
Formal complaints may be made when attempts at resolution have been unsuccessful. To initiate a formal complaint; the student will prepare a written report to the attention of the school director detailing your attempts at resolution. If your situation is not satisfactorily resolved with your school director, you must submit another letter to the governing body of the school. If the governing body doesn't resolve your issue, you may then contact the North Carolina Community College System.
North Carolina Community College System
5016 Mail Service Center
Raleigh , NC 27699-5016
Phone: (919) 807-7100
CONDUCT
Students are expected to conduct themselves in a professional manner at all times. Foul language, possession of non-prescribed drugs or alcoholic beverages, and disrespectful behavior is considered unsatisfactory conduct and may be grounds for dismissal. A student who conducts himself in a manner detrimental to the school, staff or other students will be terminated. Theft or property from the school or other students is grounds for immediate dismissal.
COURSE REPEAT
Students may retake a class for up to one year. Otherwise, appropriate fees may apply as needed. Students are eligible for the class repeat option after they have completed their entire Career Education Program.
HOLIDAYS
School will not be held on the following holidays. Additional holidays may be declared at the discretion of the General Manager.
New Years Day - January 2, 2006
Memorial Day - May 29, 2006
Independence Day - July 4, 2006
Labor Day - September 4, 2006
Thanksgiving Day - November 23-24, 2006
Christmas Break - December 25 - 29, 2006
New Years Day - January 1 - 2, 2007
Memorial Day - May 28, 2007
HOURS OF OPERATION
The business office is open from Monday through Friday 8am to 5pm.
Classes are in session:
Monday through Thursday 8:00 a.m. to 10:00 p.m.
Fridays 8:00 a.m. to 5:00 p.m.
INCLEMENT WEATHER POLICY
Please call (919)336-1000 after 6:30 a.m. (3 p.m. for evening classes) for delay or closing information. There will be an alternate greeting that states the current date and whether the center is open as normal, delayed (with the open time) or closed for day and/or night classes. If the center has lost power there will be no greeting and students can assume that the center is closed.
INTERRUPTIONS IN TRAINING/TERMINATION
A student is not terminated for failure to learn the required skills. A student that has not successfully completed the examinations at the end of each course is encouraged to attend the additional class sessions for extra practice. The student is permitted to re-take the classes within a reasonable time as determined by the instructor. The retaking of such classes is of no extra costs to the student. If the student fails to achieve a passing grade the second time, he/she is counseled by the Admissions Director as to the advisability of continuing and if he/she decides to continue, a Certificate of Completion may not be awarded. If a student doesn't call to cancel or doesn't show for three (3) courses consecutively out of their program, he/she will be terminated for unsatisfactory attendance.
LATE POLICY
Students should arrive 15 minutes before class starts. A student arriving after attendance has been taken is considered late. The instructor will mark the amount of time unless the instructor considers the reason for tardiness legitimate. If a student arrives more that 15 minutes late his seat may be given up to a waiting student.
LEAVES OF ABSENCE
A student may be granted a leave of absence for a reasonable amount of time as determined by the Director. A request for a leave of absence must be in writing and the date of expected return must be specified.
MAKEUP WORK
Students absent for any reason are required to make up any missed classes before proceeding to the next course of study. A student may make up missed time by attending another class in session or attending Saturday or night classes, which are conducted for other students.
PROBATION
A student that does not adhere to the attendance policy will be placed on probation for 30 days. Should the student be absent while on probation, he will be counseled by the Director, which could result in termination.
PAYMENT SCHEDULE
Registration fee is due at the time of signing the application for admission. Payment in full for class is required prior to the first day of the career education program unless financial services have been arranged. New Horizons offers financial services through SLM Financial Corporation. The student may apply for a student loan with this company. Upon receiving approval and payment, the student will be registered.
PROGRAM DISMISSAL
A student can be dismissed, at the discretion of the Director, for insufficient progress, non-payment of costs, or failure to comply with rules.
PROGRESS
New Horizons monitors progress by class attendance and assessments for exam preparation. A student is given a certification of completion for every course he/she has successfully completed.
RE-ENTRY
A student that has canceled or has been terminated and desires to re-enter the program of study must notify the school and follow the required admission procedures. A student that was terminated for any reason must have an interview with the Director and show cause why he/she should be re-instated. The decision of the Director is final.
REFUNDS
A refund will not be made except under the following circumstances:
- A 100 percent refund shall be made if the student officially withdraws prior to the first day of the career education program for which he/she is enrolled. Also, a student is eligible for a 100 percent refund if the program in which the student is officially registered is cancelled due to insufficient enrollment. For a student who officially withdraws from classes prior to completing 25 percent of the program for which he or she is officially registered, New Horizons of Raleigh, Durham, Chapel Hill, and Fayetteville shall refund 75 percent of the tuition charged for that period of enrollment less the cost of books, tests, practice exams, etc..
- Cancellations must be made in writing. The official termination date will be the date of letter or email receipt.
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