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Process and Projects Community
Project Management and IT Service Management is key to the success of organizations of all sizes. Through a variety of course offerings, New Horizons of Raleigh-Durham is committed to making sure you and your employees are not only prepared to become certified but also ready to make a significant impact on the productivity and efficiency of your department/company.
Project management strategies can help you address tighter budgets, demanding time constraints and fewer resources. Real-life project management methods and techniques position you as a leader and give your company a competitive advantage.
ITIL Overview
The Information Technology Infrastructure Library (ITIL) is a comprehensive, non-proprietary and publicly available set of guidelines for "best practice" in IT service management, owned by the British Office of Government Commerce (OGC). Each library module provides a code of practice intended to improve IT efficiencies, reduce risks and increase the effectiveness and quality of IT services management and infrastructure. ITIL has recently undergone a refresh and the newly published ITIL v3 core books have adopted an integrated service lifecycle approach to IT Service Management.
What is ITIL All About?
- A set of specialized organizational capabilities for providing value to customers in the form of services
- A set of best practices—not a methodology
- Providing guidance, not a step-by-step how-to manual
- Providing optimal service provision at a justifiable cost
- A non-proprietary set of best practices - public domain
ITIL often relies on the skills of the Project Manager and/or the Business Analyst to ensure project success.
Top Project Management Challenges
Top Project Management Challenges, according to respondents of the 2006 Survey of Project Managers ( www.bia.ca)
Top Skills to Improve Ability to Manage a Project
Top Skills that would improve Project Managers ability to manage a project , according to respondents of the 2006 Survey of Project Managers ( www.bia.ca)
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