Process and Projects Community
Project Management and IT Service Management is key to the success of organizations of all sizes. Through a variety of course offerings, New Horizons of Raleigh-Durham is committed to making sure you and your employees are not only prepared to become certified but also ready to make a significant impact on the productivity and efficiency of your department/company.
Project management strategies can help you address tighter budgets, demanding time constraints and fewer resources. Real-life project management methods and techniques position you as a leader and give your company a competitive advantage.
The Information Technology Infrastructure Library (ITIL) is a comprehensive, non-proprietary and publicly available set of guidelines for "best practice" in IT service management, owned by the British Office of Government Commerce (OGC). Each library module provides a code of practice intended to improve IT efficiencies, reduce risks and increase the effectiveness and quality of IT services management and infrastructure. ITIL has recently undergone a refresh and the newly published ITIL v3 core books have adopted an integrated service lifecycle approach to IT Service Management.
What is ITIL All About?
- A set of specialized organizational capabilities for providing value to customers in the form of services
- A set of best practices—not a methodology
- Providing guidance, not a step-by-step how-to manual
- Providing optimal service provision at a justifiable cost
- A non-proprietary set of best practices - public domain
ITIL often relies on the skills of the Project Manager and/or the Business Analyst to ensure project success.
Top Project Management Challenges
Top Project Management Challenges, according to respondents of the 2006 Survey of Project Managers (www.bia.ca
Top Skills to Improve Ability to Manage a Project
Top Skills that would improve Project Managers ability to manage a project , according to respondents of the 2006 Survey of Project Managers (www.bia.ca