MCITP: Consumer Support Technician	MCITP: Enterprise Project Management with Microsoft Office Project Server 2007
MCITP: Enterprise Administrator	MCITP: Enterprise Support Technician
MCITP: Enterprise Messaging Administrator	MCITP: Server Administrator

Description

Candidates for the Microsoft Certified IT Professional: Enterprise Support Technician (MCITP: Enterprise Support Technician) credential have expertise in deploying Windows Vista, managing security, and troubleshooting network issues. They have three years of experience as a tier 2 or lead desktop support technician.

Skills required for the MCITP: Enterprise Support Technician certification include the ability to:

• Manage workflow
• Install and configure desktop operating systems and applications
• Troubleshoot the desktop operating system, desktop applications and networking and connectivity
• Install and configure hardware devices and drivers (including mobile and personal services)
• Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator or desktop configuration administrator)
• Install and test department-specific and line-of-business (LOB) applications on end-user computers
• Change desktop configurations as needed
• Re-image desktops as needed

Requirements

MCITP candidates earn their MCITP: Enterprise Support Technician Credential by successfully completing two exams: one Microsoft Certified Technology Specialist (MCTS) Windows Vista prerequisite exam and one Professional Series exam.

For more information on the MCITP: Enterprise Support Technician credential, go to: http://www.microsoft.com/learning/mcp/mcitp/entsupport/default.mspx.