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2262 Supporting Users Running Applications on a Microsoft Windows XP Operating System - Details

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Description:

This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.

More Information  

Duration

2 Days

Who Should Attend

This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Prerequisites

2261 Supporting Users Running the Microsoft Windows XP Operating System

On Completion

After completing this course, students will be able to: - Configure and troubleshoot applications. - Set application compatibility settings. - Troubleshoot application installation problems. - Configure and troubleshoot e-mail account configurations. - Configure and troubleshoot Internet Explorer. - Configure and troubleshoot Outlook Express. - Configure the operating system to support applications. - Configure and troubleshoot file system access and file permission problems on multi-boot computers. - Resolve issues related to usability of applications. - Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data. - Resolve issues related to customizing Internet Explorer. - Resolve issues related to customizing Outlook Express. - Resolve issues related to customizing the operating system. - Configure and troubleshooting connectivity for applications. - Configure application security. - Identify and troubleshoot problems related to security permissions. - Answer end user questions related to application security settings.

Outline

Lesson 1: Introduction to Supporting Users Running Applications on Windows XP
Overview of Desktop Application Support
The Windows System Architecture and Desktop Application Support
Troubleshooting Application Installation Issues

Lesson 2: Troubleshooting Desktop Application Support Issues
Troubleshooting Win32 applications
Troubleshooting security issues related to applications
Troubleshooting application compatibility issues
Troubleshooting MS-DOS-based and Win16 applications

Lesson 3: Troubleshooting Issues Related to Internet Explorer
Configuring and Troubleshooting General Settings
Configuring and Troubleshooting Security and Privacy Settings
Configuring and Troubleshooting Content Settings
Configuring and Troubleshooting Connectivity Settings
Configuring and Troubleshooting Program Settings
Customizing Internet Explorer

Lesson 4: Troubleshooting Issues Related to Outlook
Configuring Outlook to Use Exchange Server
Configuring Outlook Data
Configuring Outlook for Internet E-Mail
Troubleshooting Outlook

Lesson 5: Troubleshooting Issues Related to Office
Configuring and Troubleshooting an Office Installation
Configuring Office Security
Configuring Office Recoverability
Configuring Office Language Features

Lesson 6: Troubleshooting Issues Related to Outlook Express
Configuring Outlook Express for E-Mail
Importing and Exporting Outlook Express Data
Configuring Outlook Express for Newsgroups

Please call Jon Kudlick, Director of Sales at (919) 336-1000, ext. 1025 or email sales@nhrtp.com for class information.

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