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2272 Implementing and Supporting Microsoft Windows XP Professional - Details

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Description:

The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft® Windows® XP Professional in a variety of stand-alone and network operating system environments.

More Information  

Duration

5 Days

Who Should Attend

The target audience consists of IT support professionals who: - Are new to the Windows XP Professional product. - Provide Helpdesk support for Windows XP Professional desktops. - Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.

Prerequisites

A+ Certification, Network+ Certification (Fourth Edition) 2009 Objectives

On Completion

At the end of the course, students will be able to: - Plan and install Windows XP Professional. - Automate an installation of Windows XP Professional. - Configure and manage hardware on a computer running Windows XP Professional. - Manage disks. - Configure and manage file systems. - Troubleshoot the boot process and other system issues. - Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP). - Configure the desktop environment, and use profiles to control desktop customization. - Configure security, privacy, and connection settings for Internet Explorer. - Configure Windows XP Professional to operate on Microsoft networks. - Support remote users. - Configure Windows XP Professional for mobile computing. - Monitor resources and performance.

Outline

Lesson 1: Installing Microsoft Windows XP Professional
Planning an Installation of Microsoft Windows XP Professional
Installing Windows XP Professional
Upgrading to Microsoft Windows XP
Transferring User Settings and Files by Using the USMT
Performing Post-Installation Tasks

Lesson 2: Automating an Installation of Microsoft Windows XP Professional
Introduction to Automating an Installation of Windows XP Professional
Creating Answer Files
Creating a Uniqueness Database File
Performing an Automated Installation of Windows XP Professional
Introduction to Creating and Deploying an Image
Preparing a Reference Computer
Creating, Testing, and Deploying an Image
Remote Installation Services
Managing Security Settings by Using Security Center

Lesson 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional
Installing and Configuring Hardware Devices
Working with Drivers
Troubleshooting Hardware Devices

Lesson 4: Managing Disks
Working with Disk Management
Working with Basic Disks
Working with Dynamic Disks
Preparing Disks When Upgrading to Windows XP Professional
Managing Disks
Defragmenting Volumes

Lesson 5: Configuring and Managing File Systems
Working with File Systems
Managing Data Compression
Securing Data by Using EFS

Lesson 6: Troubleshooting the Boot Process and Other System Issues
Examining the Windows XP Professional Boot Process
Controlling System Settings During the Boot Process
Changing Startup Behavior Using the Boot.ini File
Using Advanced Boot Options to Troubleshoot Startup Problems
Using the Recovery Console to Start the Computer
Restoring a Computer to a Previous State

Lesson 7: Configuring TCP/IP Addressing and Name Resolution
Configuring IP Addresses
Configuring Windows Firewall
Troubleshooting IP Addresses
Determining TCP/IP Name Resolution Methods
Configuring a DNS and WINS Client

Lesson 8: Configuring the Desktop Environment
Configuring User Desktop Settings
Customizing the Desktop Environment
Configuring System Settings
Understanding How User Profiles and Group Policy Affect Desktop Customization
Using Remote Assistance

Lesson 9: Configuring Internet Explorer
Configuring Security for Internet Explorer
Configuring Privacy for Internet Explorer
Configuring Connection Settings for Internet Explorer

Lesson 10: Configuring Microsoft Windows XP Professional to Operate in Microsoft Networks
Examining Workgroups and User Accounts
Creating and Authenticating Local User Accounts
Configuring Local Security
Configuring Logon Options in a Workgroup
Configuring Networking Options in a Workgroup
Operating in a Domain

Lesson 11: Supporting Remote Users
Establishing Remote Access Connections
Connecting to Virtual Private Networks
Configuring Authentication Protocols and Encryption
Using Remote Desktop
Storing User Names and Passwords to Facilitate Remote Connections

Lesson 12: Configuring Microsoft Windows XP for Mobile Computing
Configuring Power Management Options for Mobile Computing
Making Files, Folders, and Web Pages Available for Offline Use

Lesson 13: Monitoring Resources and Performance
Using Task Manager to Monitor System Performance
Using Performance and Maintenance Tools to Improve Performance
Monitoring Event Logs
Configuring Application Compatibility

Please call Jon Kudlick, Director of Sales at (919) 336-1000, ext. 1025 or email sales@nhrtp.com for class information.

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